19bd Privacy Policy – Our Firm Commitment to Protecting Your Data

19bd (https://19bd.im) is a trusted online Sports Betting and gaming platform for users in Bangladesh and surrounding regions. This Privacy Policy explains how we collect, use, store, and protect your personal information.

By using 19bd's website, mobile app, or any of our services, you are deemed to have consented to the processing of your data as described in this Privacy Policy.

This Privacy Policy of 19bd Terms & Conditionsmust be read together with. Both documents together form our complete data usage policy.

19bd collects your information in several ways. Below is a detailed breakdown of the data we collect:

Information Collected Directly From You

• Identifying Information: Full name, date of birth, gender
• Contact Information: Email address, mobile number, home address
• Account Information: Username, password (encrypted), security questions
• Identity Documents: Copy of NID, passport, or driving licence (for KYC)
• Financial Information: Payment method details, transaction history

Automatically Collected Information

• Device Information: IP address, browser type, operating system, device ID
• Usage Data: Page views, session duration, click patterns
• Location Data: Approximate location (IP-based)
• Cookies & Tracking: Session Cookies, Preference Cookies

19bd uses your information only for specific, explicit, and legitimate purposes. In accordance with our privacy policy, we use your data for the following:

• Account Management: To complete the registration, login, and account verification process
• Service Delivery: To provide betting, payment, and other platform services
• Security Assurance: To prevent fraud, money laundering, and unauthorized access
• KYC Verification: To verify identity and age, and to comply with international regulations
• Customer Support: For resolving issues and processing complaints
• Legal Compliance: To meet regulatory requirements
• Service Improvement: To enhance your platform experience
• Promotional Communications: To keep you informed about bonuses and offers, where consent has been given

19bd does not sell your personal data to third parties. However, information may be shared in the following limited circumstances:

With Service Providers

Necessary data is shared with selected trusted partners for payment processing, KYC verification, and technical infrastructure management. These partners are contractually bound to uphold our privacy standards.

Legal Obligations

Information may be disclosed in response to a court order, government directive, or request from an international gaming regulatory authority. In such cases, only the minimum necessary information will be provided.

Business Changes

In the event of a merger, acquisition, or asset sale, your information may be transferred to the new owner. You will be notified before any such change takes place.

To keep your data secure, 19bd employs industry-standard security measures:

• SSL/TLS Encryption: All data transmitted between the platform and servers is encrypted
• Encrypted Storage: Sensitive data is stored on servers in encrypted form
• Two-Step Verification: Two-Factor Authentication (2FA) can be enabled on your account
• Security Monitoring: An automated system monitors for suspicious activity 24/7
• Regular Audits: Security experts conduct regular system audits
• Restricted Access: Only staff members who require access are permitted to view specific information

Please note that no one can guarantee 100% security on the internet. Stay vigilant — keep your password strong and never share it with anyone.

The 19bd platform uses several types of cookies. Each is described below:

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform.

As a 19bd member, you have the following rights regarding your data:

19bd retains your data only for as long as necessary. Our general policy is as follows:

• Active Account: All data is retained for the duration your account remains active
• Closed Accounts: Data may be retained for up to 5 years after account closure for legal purposes
• Transaction Data: Retained for up to 7 years in accordance with financial regulatory requirements
• KYC Documents: Up to 5 years after account closure, as required by regulatory standards
• Logs & Security Data: Up to 12 months

After the designated retention period, data is securely deleted or fully anonymized.

19bd's services are intended for users aged 18 and above only. We do not knowingly collect personal information from minors.

While age verification steps are in place at registration, parents are advised to use parental control software on their devices.

19bd uses trusted third-party services for payment gateways, KYC verification, and analytics tools. These partners maintain their own privacy policies and are contractually obligated to follow 19bd's guidelines.

• Payment Providers: bKash, Nagad, Rocket — receive the information needed to process transactions
• KYC Services: Identity verification agencies — receive only the specific data needed for verification
• Analytics Tools: Anonymised data is used to improve the user experience

Our partners only receive data for specific, defined purposes and may not use it for anything else. We regularly verify partner compliance.

19bd reserves the right to update this Privacy Policy as needed. When changes are made:

• The "Last Updated" date at the top of the page will be revised
• For significant changes, advance notice will be sent to your registered email address
• A clear notice will be displayed on the platform

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Email: support@19bd.im
• Live Chat: 24/7 Bengali-language support on the platform
• Response Time: Up to 3 business days by email, 5 minutes via live chat